Shipping policy

1. Shipping Cost

We are proud to offer Free Shipping Worldwide on all orders. There are no hidden charges or extra fees at checkout.

2. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

3. Estimated Delivery Time

Since we source our premium products globally to ensure the best prices, the estimated delivery time typically takes 7 to 15 business days depending on your location.

Please note that delivery times are estimates and occasional delays may occur due to customs clearance or postal service disruptions.

4. Tracking Information

Once your order is shipped, you will receive an email containing your tracking number and a link to track your package.

Tracking information may take 2-5 days to update in the system.

5. Customs, Duties, and Taxes

PawSmart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damaged or Lost Packages

If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately at pawsmart6@gmail.com with your order details and photos of the damage. We will happily arrange a replacement or refund for you.